Be a hit with your customers


  • Hard, steady work. Without it, little else matters.
  • Optimism. Take a positive view, no matter what the problem.
  • Enthusiasm. It fuels creative, innovative action. And it’s contagious – customers will pick it up from you!
  • Individualism. Don’t be afraid to invent your own way of doing things, if it works and it doesn’t harm the company.
  • Imagination. Go beyond standard procedures once in a while; try something new. Customers will appreciate your creativity.
  • Pleasantness. Be friendly and appreciate the variety and individuality of people.
  • Listen-ability. Be able to ask meaningful questions, then listen with great concentration.
  • Trust. Cultivate the attitude that all people are worth trusting – you’ll find that the times you are right more than make up for the few when you aren’t.
  • Flexibility. The capacity to be strong yet pliant – adaptable to changing conditions, you don’t have to stick to the rules if you have a better way that gives the same results.
  • Judgement. The ability to balance the facts and make rational decisions.
  • 11. SMILE. Not on the list but probably the most important of all! Even you don’t feel like it, smile when you are with your customer or on the phone and they will feel at ease with you.

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